Security and Our SLA

Our Service Promise to You

DigiMedia360 is committed to providing the highest quality services and delivering high standards of customer service.

We’ve listened to our customers and continue to do so, working hard to live up to our commitments, always striving to provide you with the products and services you want.

Our promises are based on the things that our customers have told us matter to them, so we do our best to deliver them. By continuing to do what our customers want, you will experience that we are an unbelievably friendly and helpful team. We work hard for our customers; be it a technical requirement, a bespoke ‘build’ or just an out-of-hours conference call – we are there for you.

DigiMedia360 actively demonstrate commitment to excellent customer services:

SLA: Service Level Agreement

The DigiMedia360 SMS platform delivers premium UK Routed SMS text messages using direct connections into the heart of mobile network SMS Centres (SMSCs), providing high capacity, reliable, and fast SMS connectivity, direct to an end user’s mobile phone. DigiMedia360 uses direct connections to various operators and also has priority connections into tier 1 aggregators. It is a complete solution, hosted, designed and supported by DigiMedia360.

The main elements of our SLA are:

Although DigiMedia360 can offer a Service Level Agreement (SLA) for all DigiMedia360 services, the SLA only goes as far as DigiMedia360 delivering or receiving an SMS into or from a UK mobile operator’s SMSC. Unfortunately, no UK mobile operators currently offer SLAs for their SMS services.

Note: we will investigate any failures upon request. Please contact us or email info@digimedia360.co.uk to discuss any problems.

Once messages have been submitted to the mobile network they may be subject to additional delays. These can be compared to the delays experienced by normal SMS peer-to-peer traffic. These figures are based on using the DigiMedia360 interfaces (Messenger, email to SMS, API). The figures do not account for any additional delays caused by the sender’s network operator or failures due to circumstances beyond our control.

Several possible causes of SMS failure include:

Security and Reliability for your Business

The servers are located at RACKSPACE LON3 – one of the UK’s most advanced data centres with a 100% network uptime SLA guarantee. The average delivery time per message is under three seconds, depending on receiving network, making DigiMedia360 perfect for time critical applications. All our services include comprehensive delivery reports so you can see the delivery status of every single message you send.

Physical Security for your business

System Security for your business

Data Security Policy

Ownership of Data

DigiMedia360 Ltd does not claim ownership of Content you submit or make available for inclusion on the Service. However, with respect to Content you submit or make available for inclusion on publicly accessible areas of the Service, you grant DigiMedia360 Ltd the following world-wide, royalty free and non-exclusive license(s), as applicable: “Publicly accessible” areas of the Service are those areas of the DigiMedia360 Ltd that are intended by DigiMedia360 Ltd to be available to the general public. By way of example, publicly accessible areas of the Service would include the DigiMedia360 Ltd Feedback. However, publicly accessible areas of the Service would not include portions of DigiMedia360 Ltd that are limited to members.

Data Policy

DigiMedia360 Ltd will never resell your stored data. Your personal details, your uploaded contact information, your captured mobile numbers and any other data will all be kept safe on our secure servers housed at Rackspace in Docklands, London.

Operational Security Policy

Customer’s Application Environment

DigiMedia360’s Reliability

We provide a high availability clustered server environment, located in two UK locations. Rackspace engineers are also on hand who are experts in all aspects of the equipment used. All traffic is load balanced between the server cluster, and the databases are securely mirrored between the co-located environments in real time, with secure 30-minute database snapshots. All servers run uninterrupted power supplies from unique sources, and network connectivity is maintained by utilising multiple Tier1 backbone connections with 100% uptime guarantee. As testament to our stability we have experienced a total of five minutes downtime in the previous five years.

In the unlikely event of multiple server failure or core database corruption, our team is on hand to bring the environment to full working order within two hours. This would require switching to standby servers and resurrecting the most recent 30-minute database snapshot. Fully restoring API client uptime will take priority, swiftly followed by the Messenger UI.